Avaya and
Eastman Technologies

Avaya Inc. NYSE: AV designs, builds and manages communications networks for more than one million businesses worldwide, including more than 90 percent of the FORTUNE 500®. Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony software applications, systems and services. Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results.

Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than one million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large.

Avaya specializes in business telecommunication solutions, including VoIP, Contact Center and Mobile voice and data technology. Avaya's existence as a standalone company began 2 October 2000, when they were spun off from Lucent Technologies. Since that time, Avaya has achieved leadership positions in the following markets:

No. 1 worldwide in IP Telephony
No. 2 in IP Telephony in Europe, Middle East and Africa
No. 1 worldwide in Enterprise Telephony
No. 1 in Call Centers in North America, Latin America,       

 

   Europe and Asia Pacific
No. 1 worldwide in Enterprise Messaging and Unified       

 

   Communication
No. 1 in the U.S. in PBX Maintenance Services

Click here for Avaya at a Glance (download pdf)

Certifications

Achieving Avaya Certification requires a significant investment from our people. We are required to demonstrate proficiency in pre-sales design capabilities, post-sales service levels, maintain minimum volumes within various solution areas (which keeps our people current on the latest technologies), and meet minimum levels of customer satisfaction as measured by independent surveys of our customers.

We have dedicated a tremendous amount of time and resources to ensure that you and all of our customers receive the very best service and support. By granting us certification, Avaya has recognized the investments we are making on behalf of you, our customer. At Eastman Technologies, we are proud of our team.

What does all this mean for you?

For starters, it means that you are assured of working with some of the best-qualified and most experienced people in the market- people who understand Avaya solutions and how they help to improve your business performance with more effective and efficient communication.

It also means that you are working with an Avaya Business Partner with the demonstrated ability to deliver on customer expectations - minimizing your risk and increasing your return on investment.

Remember, not every Avaya Business Partner is Officially Certified. We are proud to have the opportunity to serve your business, and trust that you are pleased to have chosen market leaders, Eastman Technologies and Avaya.